Refund policy

Return & Refund Policy – Galaxiee

At Galaxiee, we aim to make your shopping experience smooth and risk-free. Please read our policy carefully before placing an order.

15 Days Return & Exchange Policy

We offer a 15-day return and exchange policy, which means you can request a return or exchange within 15 days of receiving your order.

To be eligible:

  • Item must be unused, in original condition, with tags and packaging
  • Must include receipt or proof of purchase
  • All accessories, manuals, and original box must be returned

Important: Parcel Opening Video

  • Customers are strongly advised to record a video while opening the parcel
  • This is required for claims related to:
    • Damaged items
    • Missing items
    • Wrong product received

⚠️ Claims without an opening video may not be accepted.

How to Request a Return

To start a return or exchange:

Return Address:
Office #42–45, 2nd Floor, Insaf Shenwari Plaza, Karkhano Market, Peshawar

⚠️ Items sent without prior approval will not be accepted.

Return Shipping & Charges

  • Customers are responsible for return shipping costs
  • Delivery charges (even for free delivery orders) will be deducted from refunds
  • Ensure product is safely packed (no tape or writing on original box)

COD Orders – Government Tax Deduction

As per government regulations (effective July 1, 2025):

  • 2% Income Tax + 2% Sales Tax is deducted on all COD orders
  • This 4% amount is non-refundable as it is submitted to the government

Refund Example:

If your order total is Rs. 10,000:

  • Govt Tax (4%): Rs. 400
  • Shipping Charges: Rs. 300

Refund = Rs. 9,300

We appreciate your understanding, as these are mandatory deductions.

Damaged / Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 24–48 hours
  • Share parcel opening video for verification

We will arrange replacement or solution accordingly.

Processing Time

  • Return inspection: 1–2 working days after receiving parcel
  • Refund processing: 3–5 working days

Refund will be sent via:

  • Bank transfer
  • Easypaisa / JazzCash

You will receive a payment confirmation screenshot once completed.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care products (used items)
  • Perishable goods
  • Customized or special order products
  • Sale items
  • Gift cards

Exchanges

For faster exchange:

  • Return the product first
  • Place a new order once approved

Policy Rights

Galaxiee reserves the right to accept or reject any return request based on product condition and policy compliance.

Need Help?

For any questions, contact us at:
📧 Support@galaxiee.com

  • WhatsApp: 0333-4890011
  • office phone: 091-3094507